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Clinic Privacy Policy

Portishead Chiropractic Clinic is registered with the Information Commissioner’s Office (ICO) and complies the guidelines set out by the General Chiropractic Council as well as the Data Protection Act 2018, which includes the General Data Protection Regulation (GDPR).

Basis for Processing Data

When you supply your personal details to the clinic, they are stored and processed for 4 reasons:

  • We need to collect personal information about your health in order to provide you with the best possible treatment. Your treatment request and our agreement to provide that care constitutes what the law calls a “Contract”
  • We have what is termed a “Legitimate Interest” in collecting that information, because without it we could not do our job effectively and safely.
  • We also think that it is important that we can contact you in order to confirm your appointments with us or to update you on matters related to your medical care. This again constitutes “Legitimate Interest”, but this time it is your legitimate interest.
  • Provided we have your consent, we may occasionally send you general health information in the form of articles, advice or newsletters. You may withdraw this consent at any time.

Record Retention & Storage of Data

We have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25, if this is longer), but after this period you can ask is to delete your records. Otherwise, we will retain your records for 10 years or beyond so we can provide you with the best possible care should you see us at a future date. Your records are stored electronically on a secure server and by paper within a secure building. Access to all data is password protected and paper records are kept securely on the premises.

Access to Data

We will never share your data with anyone who does not need access without your written consent. The only people who will have routine access to your data are your practitioner(s), in order to provide you with treatment, and our reception staff, who organise appointments and reminders, and can act as an intermediary between you and your practitioner(s).

We use Cliniko to monitor the process of your treatments and limited information will be stored on the server. If you have consented to receive health information, advice or newsletters, then your name and email address may be stored on the Mailchimp server that we sometimes use for marketing purposes. In all these circumstances, we ensure that outside agencies are compliant with the data protection regulations and are fully aware that they must treat your information as confidential.

You have a right to see what personal data of yours we hold, and you can ask us to correct any factual errors. Provided the legal minimum period has elapsed, you can ask us to erase your records. Where you have provided us with consent to use your personal information, you have a right to withdraw this consent at any time.


We want you to be absolutely confident that we are treating your personal data responsibly, and we are doing everything we can to make sure that the only people who can access the data have a genuine need to do so. As we record and use sensitive information/data and as we take the protection of this data very seriously we have appointed a Data Protection Officer. Kyle Waters is your first point of contact for any matters regarding your personal data that we process, this includes access or erasure. He can be contacted via post to Portishead Chiropractic Clinic, 17 Roath Road, Portishead, BS20 7PT or by email to